1. Introduction

DP Pulveriser UK (“DP Mills UK”, “we”, “our”, or “us”) is committed to protecting the privacy and personal data of our website visitors, customers, suppliers, distributors, and business contacts.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal information when you visit our website, submit enquiries, request technical information, download resources, or otherwise interact with our services.

This Privacy Policy applies to the website dpmills.co.uk and all related communications conducted through the website.

We process personal data in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and any other applicable data protection legislation.

2. Who We Are — Data Controller

For the purposes of UK data protection law, the Data Controller is:

DP Pulveriser UK (DP Mills UK)
Website: https://dpmills.co.uk
Contact: https://dpmills.co.uk/contact/

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact us using the details above.

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide Directly

• Your name
• Email address
• Phone number
• Company name or job title (if provided voluntarily)
• The content of your enquiry or message submitted via our contact form

3.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical data, including:

• IP address
• Browser type and version
• Pages visited and time spent on each page
• Referring website or search terms
• Device and operating system information

This information is collected via cookies and analytics tools. Please see Section 7 (Cookies and Tracking Technologies) for more detail.

4. How We Use Your Personal Data

We use the personal data we collect for the following purposes:

• Responding to enquiries and providing information about our products and services
• Processing and fulfilling orders or contractual obligations
• Maintaining records of business interactions and correspondence
• Improving and maintaining our website and digital services
• Analysing website usage to understand visitor behaviour and optimise user experience
• Complying with legal and regulatory obligations
• Protecting the security and integrity of our website and systems

5. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

Consent (Article 6(1)(a))

Where you have freely given, specific, and informed consent for us to process your data for a particular purpose (e.g. accepting analytics cookies).

Contractual Necessity (Article 6(1)(b))

Where processing is necessary to respond to your enquiry or fulfil a contract with you, or to take steps at your request before entering into a contract.

Legal Obligation (Article 6(1)(c))

Where processing is required to comply with a legal obligation to which we are subject (e.g. tax records, regulatory requirements).

Legitimate Interests (Article 6(1)(f))

Where processing is necessary for the purposes of our legitimate business interests, including operating and improving our website, managing customer and supplier relationships, maintaining security, and preventing fraud. Where we rely on this basis, we have assessed that our interests are not overridden by your rights and interests. You may request further information about this assessment by contacting us.

6. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, or as required by law. Our general retention periods are as follows:

• Contact form enquiries and correspondence: up to 3 years from the date of last contact
• Customer and supplier records: up to 7 years from the end of the relevant business relationship (in line with UK statutory requirements)
• Website analytics data (via Google Analytics): up to 26 months (governed by Google’s data retention settings)
• Cookie consent records: up to 1 year from the date of consent

Once data is no longer required, it is securely deleted or anonymised.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyse traffic, and enhance user experience.

Essential Cookies

Cookies that are strictly necessary for the website to function, including security and session management cookies. These cannot be disabled.

Analytics Cookies (Google Analytics)

We use Google Analytics to collect information about how visitors use our website. Google Analytics uses cookies to collect data such as pages visited, time on site, and approximate geographic location derived from IP addresses. This data is used in aggregated form to help us improve our website. Google Analytics data may be processed and stored on Google’s servers, which may be located outside the UK. For more information, please see Google’s Privacy Policy.

Functional Cookies

Cookies used to remember your preferences and improve your experience on return visits.

Visitors may manage cookie preferences at any time through the cookie consent banner provided on the website.

For additional information, please refer to our Cookie Policy.

8. Sharing Your Personal Data

We do not sell, rent, or trade your personal data. We may share personal data with the following categories of third parties where necessary:

• IT and website hosting providers who host and maintain our website infrastructure
• Google LLC (Google Analytics) — for website analytics purposes, as described in Section 7
• Professional advisers such as lawyers or accountants, where required
• Regulatory authorities or law enforcement agencies, where we are legally required to do so

All third-party processors are required to process personal data only on our instructions and in accordance with applicable data protection law.

9. International Data Transfers

Some of our third-party service providers (including Google Analytics) may process personal data outside of the United Kingdom. Where such transfers occur, we ensure that appropriate safeguards are in place in accordance with UK GDPR requirements, such as:

• Transfers to countries with an adequacy decision from the UK Secretary of State
• Use of the International Data Transfer Agreement (IDTA) or UK Addendum to the EU Standard Contractual Clauses

You may request further information about the safeguards in place for international transfers by contacting us.

10. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals.

11. Children’s Data

Our website and services are intended for business and professional use and are not directed toward children. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will promptly delete it.

12. Your Rights Under UK GDPR

Subject to applicable law, you have the following rights in relation to your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of any inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data in certain circumstances (e.g. where it is no longer necessary for the purpose it was collected).
• Right to Restrict Processing: Request that we limit how we use your personal data in certain circumstances.
• Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format, where processing is based on consent or contract.
• Right to Object: Object to our processing of your personal data where we rely on legitimate interests as our legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: Lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

To exercise any of these rights, please contact us via our Contact Page. We will respond within one calendar month, as required by UK GDPR. We may need to verify your identity before processing your request.

13. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

If you suspect any misuse or loss of your personal data, please contact us immediately.

14. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to dpmills.co.uk. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal data.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

16. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact us:

Website: https://dpmills.co.uk
Contact Page: https://dpmills.co.uk/contact/

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.